T&C's

Please see my T&C’s below.  If you have any queries, please feel free to contact me on 07814668820 or info@victoriaaleaxndrabeauty.co.uk .

Payment –
  1. Treatments must be paid in full at the time of the treatment, before the client leaves the salon.
  2. Payment can be made via bank transfer or cash.
Deposits –
  1. A £10 deposit is required on booking for all treatments via bank transfer, the booking will not be secured without a deposit and will be cancelled after 24 hours in circumstances where no deposit is made.
  2. Where more than 1 treatment is made for a booking, a £10 deposit is required for each treatment.
  3. A minimum of 48 hours’ notice is required to cancel or reschedule you booking, without 48 hours’ notice deposit will be redeemed and a new deposit will be required for future bookings, where a minimum of 48 hours’ notice is given to cancel or reschedule your booking, deposit will be refunded of transferred to a new booking on an alternative date.  The same applies in circumstances where part of a booking in cancelled or rescheduled.
  4. In situations where information requested to be disclosed to Victoria Alexandra regarding patch tests, precare or aftercare advice is not disclosed to Victoria Alexandra on booking or when arisen and appointment is cancelled or rescheduled with less than 48 hours’ notice, the deposit will be redeemed.
Patch Tests –
  1. Patch tests are required at least 48 hours in advance for an eyebrow tint, eyelash tint, LVL lash lift and HD brow sculpt in the following circumstances – You are a new client, Change in medical history or medication, including COVID-19 vaccination or positive result or If it has been longer that 6 months since your last eyebrow tint, eyelash tint, LVL lash lift or HD brow sculpt treatment.
  1. It is the responsibility of the client to ensure that Victoria Alexandra is made aware a patch test is required if any of the above situations and that a patch test appointment is requested and booked 48 hours – 14 days prior to your appointment.  Patch tests appointments are subject to availability on Wednesday evenings and Saturdays.
Precare Advice –
  1. Precare advice must be read on booking and on the days leading up to your appointment.
  2. It is essential that precare advice is followed, in circumstances where precare advice cannot be followed this must be disclosed to Victoria Alexandra on booking, to discuss if treatment can be adapted, rescheduled or cancelled, depending on the outcome.
  3. Current or previous medical history, medication, diagnosis of medical conditions, allergies and skin conditions or allergies must be disclosed to Victoria Alexandra on booking.
  4. For each treatment there are certain situations where you cannot have the treatment, this must be disclosed to Victoria Alexandra, to discuss whether the treatment can be adapted or a GP note can be requested.
  5. In situations when any of the above arises after the booking is made, it is essential that when known, the information is disclosed to Victoria Alexandra, to discuss an appropriate outcome.
Aftercare Advice –
  1. Aftercare advice must be read on booking and on the day of your appointment.
  2. It is essential that aftercare advice is followed, in circumstances where aftercare advice cannot be followed this must be disclosed to Victoria Alexandra on booking, to discuss if treatment can be adapted, rescheduled or cancelled, depending on the outcome.
  3. In the case of an adverse reaction, it is essential that you seek medical advice and notify Victoria Alexandra as soon as you are aware.
  4. In situations where any of the above arises after booking is made, it is essential that when known, the information is disclosed to Victoria Alexandra, to discuss an appropriate outcome.
Age Restictions –
  1. You must disclose on booking if the booking being made is for a client under the age of 18 years old.
  2. For the following treatments you must be 18 years or older – Microneedling, Dermaplaning, Mesotherapy, LVL Lash Lift, HD Brow Sculpt or Hollywood or Brazilian Wax.
  1. For the following treatments you must be 16 years or older, and a parent or guardian must sign consent on the day of your appointment if you are 16 or 17 years old – Mini Million Facial, Mini Dollar Bacial, Eyebrow or Eyelash Tint, Full Face Wax, Standard or G-string Bikini Wax or Full Leg or Arm Wax.
  1. For the following treatments you must be 14 years or older, a parent or guardian must sign consent of the day of your appointment 14 – 17 years old, and a parent or guardian must be present for anyone under the age of 16 years old – Eyebrow Shape, Lip or Chin Wax or Half Leg or Underarm Wax
Treatments –
  1. Treatments are tailored to the individual depending on the individuals needs.
  2. Your individual results may vary, Victoria Alexandra Beauty do not claim that all users have the same experiences.
  3. Treatments cannot be refunded after the treatment has taken place.
  4. By having a treatment with Victoria Alexandra Beauty, you are agreeing to follow the Precare and Aftercare Advice provided.
Products –
  1. Product recommendations are tailored to the individual depending on the individuals needs.
  2. Your individual results may vary, Victoria Alexandra Beauty do not claim that all users have the same experiences.
  3. Products are non-refundable after they are purchased, when the product has left the salon or been order from the supplier.
  4. By purchasing a product from Victoria Alexandra Beauty, you are agreeing to follow the advice provided.
Gift Vouchers –
  1. Gift Vouchers can be purchased direct from Victoria Alexandra in e-voucher or printable format.  It is the responsibility of the purchaser to send the e-voucher to the recipient or print the gift voucher, dependant on the gift voucher type requested.
  2. Gift Vouchers have 12 months validity from date of purchase, after 12 months the gift voucher will expire and the monetary value will be redeemed.
  3. Gift Vouchers made for specific treatments cannot be exchanged for alternative treatments.
  4. Gift Vouchers are non-refundable once the Gift Voucher has been sent to the purchaser.
Courses –
  1. A course of 3 facials or body microneedling treatments can be purchased with 10% off, when all 3 treatments are taken within 6 months of the first treatments.  Treatments must be booked in advance, subject to availability on Wednesday evenings and Saturdays.
  2. A variety of facials and body microneedling treatments can be included in the course.
  3. Course can be paid for at time of first treatment, alternatively treatments can be paid on each appointment and 10% discount from each treatment will be deducted from the third treatment.
  4. Discount cannot be used in conjunction with any other offer.
Promotions –
  1. Promotions must be booked in advance, subject to availability on Wednesday evenings and Saturdays.
  2. Promotion must be quoted on booking.
  3. Where a voucher, leaflet, code or card is required at payment, this must be presented to honour the promotion.
  4. Promotion will only be honoured during the time frame advertised.